An important part, IRF has to worry is not to allow CBs fall into price war, as is happening for ISO. Not as a part of documentation but IRF will have to put a control on CBs insisting that a standard fee is charged by all CBs. Client can choose CB based on his comfort or availability of auditor but not on cost. This has been successfully done for RJC Certification or SEDEX certification.
Trust 200
1. Though it is understood that in India it is NABCB which shall accredit CB but please advise if initially it would be QCI?2. In case CB is unable to obtain accreditation from AB within one year what would be status of clients certified by CB?3. In reference to clause no. 13 – IRF secretariat and structure vis a vis Scheme to be made more clear
1. No it will be NABCB only2. Clients will not be penalized for this delay3. Trusted Mark Secretariat is administrative unit of Trusted Mark Scheme operating under Trusted Mark Executive Director. Till Trusted Mark ED is appointed Trusted Mark Convenor is in charge.
Trust 210
1. What is the mechanism to handle complaints / incidents received at IRF Secretariat?2. What is the mechanism to record and handle verbal complaints?3. Is there Unique complaint numbering system in place for all incidents received by IRF secretariat?4. What is System improvement committee and where is it defined?
1. It is mentioned under ‘Procedure to be followed’ section of Trust 2032. Verbal complaint at Trusted Mark Secretariat will be dealt as per ‘Procedure to be followed’ section of Trust 2033. Refer Trust 2114. ‘System Improvement’ Committee is replaced by “CC or Technical Committee based on the nature of suggestion / opportunity for improvement”
From Suhas Risbood on TRUST 200 – TRUSTED SCHEME CERTIFICATION PROCESS
From Trusted Mark Secretariat on TRUST 200 – TRUSTED SCHEME CERTIFICATION PROCESS
From KK Gupta on TRUST 200 – TRUSTED SCHEME CERTIFICATION PROCESS
From Trusted Mark Secretariat on TRUST 200 – TRUSTED SCHEME CERTIFICATION PROCESS
From Ramesh Koregave on TRUST 203 – CB PERSONNEL COMPETENCE GUIDELINES
From Trusted Mark Secretariat on TRUST 203 – CB PERSONNEL COMPETENCE GUIDELINES
From Suhas Risbood on TRUST 203 – CB PERSONNEL COMPETENCE GUIDELINES
From Trusted Mark Secretariat on TRUST 203 – CB PERSONNEL COMPETENCE GUIDELINES
From KK Gupta on TRUST 203 – CB PERSONNEL COMPETENCE GUIDELINES
From Trusted Mark Secretariat on TRUST 203 – CB PERSONNEL COMPETENCE GUIDELINES
From KK Gupta on TRUST 210 – SCHEME PROCEDURE FOR APPEALS AND COMPLAINTS
From Trusted Mark Secretariat on TRUST 210 – SCHEME PROCEDURE FOR APPEALS AND COMPLAINTS
From Kamal Gianchandani on TRUSTED CINEPLEX
From Trusted Mark Secretariat on TRUSTED CINEPLEX
From Shweta Pandey on TRUSTED CINEPLEX
From Trusted Mark Secretariat on TRUSTED CINEPLEX
From Pankaj Patel on TRUSTED CINEPLEX
From Trusted Mark Secretariat on TRUSTED CINEPLEX
From Ajay Bijli on TRUSTED CINEPLEX