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1. What is the mechanism to handle complaints / incidents received at IRF Secretariat?2. What is the mechanism to record and handle verbal complaints?3. Is there Unique complaint numbering system in place for all incidents received by IRF secretariat?4. What is System improvement committee and where is it defined?
1. It is mentioned under ‘Procedure to be followed’ section of Trust 2032. Verbal complaint at Trusted Mark Secretariat will be dealt as per ‘Procedure to be followed’ section of Trust 2033. Refer Trust 2114. ‘System Improvement’ Committee is replaced by “CC or Technical Committee based on the nature of suggestion / opportunity for improvement”
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